常見問題

We gladly accept all major credit cards (Visa, Mastercard, etc.). We may also accept additional payment methods depending on which country you are shopping from. Any available payment methods will be displayed on our checkout page.

We work with a secure payment provider, which means you can pay with a wide range of options depending on your country:

US → Visa, MasterCard, American Express, 探索, Diners, Elo, JCB, UnionPay, PayPal, 商店Pay, Apple Pay, Google Pay

UK → Visa, Maestro, MasterCard, American Express, 探索, Diners, Elo, UnionPay, PayPal, 商店Pay, Apple Pay, Google Pay

EU → Visa, MasterCard, American Express, PayPal, 商店Pay, Apple Pay, Google Pay, Klarna

Australia → Visa, MasterCard, American Express, JCB, UnionPay, PayPal, 商店Pay, Apple Pay, Google Pay

加拿大 → Visa, MasterCard, American Express, 探索, Diners, JCB, UnionPay, PayPal, 商店Pay, Google Pay

Great question. Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We're sorry for the trouble!

First, make sure that your shipping and billing details are correct. If that doesn't work, try contacting your bank about the payment. If you're still having an issue, drop us a message and we'll do our best to help!

When you begin checkout, you'll see a box beneath your order summary. Slip your code inside and tap apply. Keep in mind that only one discount code can be used per order.

Discount codes can be applied to all our full-priced jewelry, excluding items already on sale, sets, or final sale pieces. These exclusions are in place because they are already offered at discounts greater than most codes, ensuring you're getting the best possible value!

Sorry about that! Sometimes banks place a temporary authorization hold before the real payment goes through. This can look like a double charge, but the extra amount usually disappears within a few days once the bank releases it.

If you don't see the refund back in your account after a few days, just reach out and we'll help sort it out right away.

Start with the memory you want the gift to carry. A favorite photo can celebrate a relationship, remember a pet, honor someone you miss, or hold onto a day you both love.

Then choose the format that suits them: a necklace for an everyday keepsake, a bracelet for something subtle, or an engraved piece for a name, date, or short message.

If you are unsure, tell us who the gift is for and we will help you narrow it down.

If the piece isn't the perfect match, don't overthink it. Our return window gives you and your loved one plenty of time for a smooth, hassle-free return.

Looking to return the gift? Just head to our returns page to know everything about our return policy.

Most of our jewelry arrives in luxury, gift-ready velvet packaging — the kind that feels special before you even open it. It even doubles as a mini travel jewelry box, so the magic goes wherever they do.

Final sale, earrings, ring bands and solid gold pieces come in our sustainable branded cardboard packaging that still looks beautiful and giftable.

Of course! Each gift includes a QR碼 that takes them straight to the gemstone's meaning, energy, and care tips. Think of it as a little guide to their new magic.

Don't stress! We try to make gifting as effortless as possible:

Start with our Sizeless Jewelry Collection — necklaces, bracelets, and earrings that need zero sizing.

If you can sneak a measurement, 聯繫我們 and we will help you find the best fit.

Still unsure? Send us a message and we will help you choose a meaningful piece.

A GemMaura gift begins with something the two of you already share: a photo, a name, a date, or a private message.

That personal detail turns the jewelry into more than an accessory. It can celebrate a new beginning, remember someone important, or simply keep a favorite moment close on an ordinary day.

You choose the story; we help turn it into a keepsake made for them.

GemMaura orders are prepared by our production partners and routed through our logistics network before international delivery.

Because many pieces are personalized, the product page shows the expected production and delivery window for that design. Once your order ships, we will email tracking details so you can follow it to your door.

為所有人 made-to-order pieces, delivery takes 8–18 business days, depending on your location.

If your order includes a pre-order item, delivery may take a bit longer. We only begin production after the pre-order promotion ends — this helps us create intentionally and reduce waste.

For the most accurate delivery time, check the 產品頁面 (just above the "Add to Cart" button).

Please note: Delivery times don't include possible carrier delays caused by weather, customs, or busy holiday periods.

We offer international shipping to many countries worldwide, including:

North America: 美國, Canada, Mexico
South America: Chile, Colombia
歐洲： United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Denmark, Sweden, Norway, Finland, Greece, Austria, Bulgaria, Croatia, Hungary, Poland, Czech Republic, Romania, Estonia, Latvia, Slovakia, Slovenia, Lithuania, Cyprus, Turkey, Malta
大洋洲： Australia, New Zealand
亞洲: Japan, Hong Kong, Macao

Wherever you are, we're committed to delivering your jewelry safely and reliably.

We are happy to offer the most competitive rates while still ensuring fast and trouble-free deliveries.

ENJOY FREE WORLDWIDE SHIPPING ON ALL ORDERS $250+

For orders under $250, it's as little as:
– 美國: $5.90
– International: $10

Yes! As soon as your order ships, we'll email you a tracking number and link so you can follow your jewelry's journey.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we're happy to track it for you!

Our magical pieces are the perfect gift for that special person in your life… great choice! All our jewelry is shipped in a beautiful jewelry box and without an invoice.

We also offer beautiful gift bags and a perfect gift wrap set to add a touch of glam to your thoughtful present. No need to buy wrapping elsewhere — just add to your basket, pop the jewelry in when it arrives, and give that perfect gift!

Good news! All our product prices are now inclusive of taxes and duties worldwide. That means no surprise fees upon delivery — everything is already taken care of at checkout.

You'll only see the shipping cost added at checkout, and the final price you pay is the complete and total cost of your order.

Please note that taxes, duties, and shipping costs are non-refundable.

All orders ship Monday – Saturday, excluding Sundays and official bank holidays.

We recommend ordering soon, so your magical jewelry arrives in time.

In rare cases, your package can show as 'delivered' before you receive it.

This may be down to the delivery being marked as complete preemptively. Alternatively, your shipping carrier might have left it in a hidden location to prevent damages or theft. Check between your front doors and talk to your household members and neighbors.

If you still can't locate your order, contact your shipping carrier and state your tracking number. Please 聯繫 and we will do our best to assist you in locating your missing package.

For made-to-order items, it can take up to 5 business days for tracking updates to appear. This is totally normal — it just means your package is on its way to the carrier and waiting to be scanned.

Need help? Just send us a message — we're happy to track it for you!

You can find the estimated shipping time for each product right above the "Add to Cart" button on the product page.

This will always show the most up-to-date timeframe for when you can expect your jewelry to arrive.

When you add two or more items to your cart with different delivery times — including pre-orders — we'll ship everything together in one package.

請注意： Your order will always follow the longest delivery time listed. This helps us reduce our carbon footprint and is part of our commitment to becoming a more climate-positive company.

If you notice that a specific product has a shorter delivery time and you'd like to receive it sooner, we recommend placing separate orders. That way, each item will ship according to its individual delivery timeline.

We review the personalization details, finish, setting, and overall appearance before a GemMaura piece is packed.

Because materials vary by design, the product page lists the metal, plating, stone, and care information for the exact piece you are considering. If you need help comparing options, 聯繫我們 訂購前

Absolutely! We only work with real, authentic gemstones, because only genuine gems carry energy. All our gemstones are certified by gemological institutes and tested for authenticity.

Our jewelry is crafted with premium, tarnish-resistant materials. With proper care, your pieces will maintain their beauty for years to come. We recommend storing your jewelry in the provided box when not wearing it and avoiding contact with perfumes and harsh chemicals.

Yes! All our jewelry is nickel-free and hypoallergenic, making it safe and comfortable for sensitive skin.

To keep your jewelry looking its best:

– Store in the provided jewelry box when not wearing
– Avoid contact with perfumes, lotions, and harsh chemicals
– Remove before swimming or bathing
用軟布輕輕擦拭清潔

For more detailed care instructions, visit our Jewelry Care page.

Yes! We stand behind the quality of our jewelry. We offer a warranty against manufacturing defects. If you experience any issues with your piece, please 聯繫我們 and we'll make it right.

Our warranty covers manufacturing defects, including issues with clasps, settings, and gemstone loss under normal wear conditions. It does not cover damage caused by accidents, improper care, or normal wear and tear.

To make a warranty claim, simply reach out to us with your order number and a description (and photos if possible) of the issue. Our team will review your claim and get back to you within 24-48 hours.

We want you to love your jewelry! If for any reason you're not completely satisfied, you can return your purchase within our return window for a full refund or exchange.

Items must be in their original condition with all packaging included. Visit our 退換貨 page for full details.

Starting a return is easy! Simply visit our online return portal and follow the step-by-step instructions. You'll receive a prepaid shipping label and detailed instructions on how to send your item back.

Once we receive your return, we'll inspect it and process your refund within 3-5 business days. The refund will be credited back to your original payment method. Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your bank.

Absolutely! If you'd like a different piece, you can exchange your purchase for another item of equal or greater value (you'll just pay the difference). Exchanges are subject to availability.

We provide a prepaid return shipping label for all returns within our return window. Simply print the label from our return portal and drop off your package at the designated carrier.

We use only premium materials in our jewelry:

– 金屬： 925 Sterling Silver, 14K Gold, and Rose Gold options
– 鍍層： Rhodium and 18K Gold plating for enhanced durability
– 寶石： Authentic, certified natural gemstones
– Settings: Prong, bezel, and pave settings crafted by expert artisans

We use only natural, authentic gemstones in our jewelry. Each gemstone is sourced from reputable suppliers and certified for quality and authenticity.

925 Sterling Silver is a beautiful, durable metal alloy containing 92.5% pure silver. It has a bright, white luster and is perfect for everyday wear.

14K Gold contains 58.5% pure gold, offering a warm, luxurious color with excellent durability. It's ideal for those who prefer the classic look of gold.

Both options are tarnish-resistant with proper care and designed to last for years.

Yes, we offer both natural and lab-grown diamond options. All our diamonds are certified and graded for cut, clarity, color, and carat weight. We believe in offering beautiful, high-quality diamonds at accessible prices.

Create a free GemMaura account and visit the 會員獎勵 page. New members receive a 30 GEMS welcome bonus.

You earn GEMS when you shop and complete simple actions. Redeem GEMS for checkout coupons. $1 spent = 1 GEM.

Earn GEMS on every order, plus bonuses for joining, your birthday, following us, and signing up for the newsletter.

會員獎勵 now run on GEMS you can earn and redeem anytime. Extra member perks can be added as the club grows.

GEMS stay on your account while it is active. Returned orders have those GEMS removed.

No. Redeem GEMS for a coupon and apply it at checkout.

GEMS are added when your order is processing or completed.

GEMS from that order are removed so the balance matches what you kept.

GEMS coupons are single-use and usually cannot be stacked with other coupon codes.

Write to us on the 聯絡我們 page and we will help.