RETURNS & EXCHANGES
Keep what
feels right.
We want your QN-EIN piece to feel personal from the moment it arrives. If it is not right, we are here to help.
Read the policyA simple, thoughtful process for pieces that need a different ending.
START HERE
Clear guidance,
no guesswork.
Review the eligibility details below, then contact us with your order number so we can guide you through the next step.
Eligible returns
Within 30 days
Regular, unworn items may be returned within 30 days of delivery when they are in original condition and packaging.
See detailsPersonalized pieces
Made especially for you
Personalized, engraved, or photo-customized pieces are generally final sale because they are created uniquely for your order.
Ask before orderingTHE PROCESS
Three steps
to resolve it.
We keep the process clear and responsive from your first message to the final update.
Send us the details
Share your order number, item, and reason for the return through our contact page.
Wait for approval
We will confirm eligibility and send the return instructions before you ship anything.
Pack and send
Use the instructions we provide. Refunds are issued after the returned item is inspected.
We are here to help
Need a hand? Contact us and we will help you find the right next step.
GOOD TO KNOW
What condition must my item be in?
How do exchanges work?
When will I receive my refund?
NEED HELP?
Let us make it simple.
Send us your order details and we will help you understand the best option.
Contact us