RETURNS & EXCHANGES
Keep what
感覺正好。
We want your GemMaura piece to feel personal from the moment it arrives. If it is not right, we are here to help.
Read the policyA simple, thoughtful process for pieces that need a different ending.
從這裡開始
Clear guidance,
no guesswork.
Review the eligibility details below, then contact us with your order number so we can guide you through the next step.
符合退貨條件
Within 30 days
Regular, unworn items may be returned within 30 days of delivery when they are in original condition and packaging.
查看詳情個人化定製 pieces
Made especially for you
個人化定製, engraved, or photo-customized pieces are generally final sale because they are created uniquely for your order.
Ask before ordering流程
三個步驟
to resolve it.
We keep the process clear and responsive from your first message to the final update.
Send us the details
Share your order number, item, and reason for the return through our contact page.
Wait for approval
We will confirm eligibility and send the return instructions before you ship anything.
Pack and send
Use the instructions we provide. Refunds are issued after the returned item is inspected.
We are here to help
需要幫忙嗎？ 聯絡我們 and we will help you find the right next step.
值得了解
What condition must my item be in?
How do exchanges work?
When will I receive my refund?
需要幫助嗎？
Let us make it simple.
Send us your order details and we will help you understand the best option.
聯絡我們