RETURNS & EXCHANGES

Keep what
ぴったりな感觉。

We want your GemMaura piece to feel personal from the moment it arrives. If it is not right, we are here to help.

Read the policy

私たちの約束

A simple, thoughtful process for pieces that need a different ending.

ここから始める

Clear guidance,
no guesswork.

Review the eligibility details below, then contact us with your order number so we can guide you through the next step.

返品対象商品

Within 30 days

Regular, unworn items may be returned within 30 days of delivery when they are in original condition and packaging.

詳細を見る

パーソナライズ pieces

Made especially for you

パーソナライズ, engraved, or photo-customized pieces are generally final sale because they are created uniquely for your order.

Ask before ordering

工程

3つのステップ
to resolve it.

We keep the process clear and responsive from your first message to the final update.

01 / お問い合わせ

Send us the details

Share your order number, item, and reason for the return through our contact page.

02 / 評価

Wait for approval

We will confirm eligibility and send the return instructions before you ship anything.

03 / 完了

Pack and send

Use the instructions we provide. Refunds are issued after the returned item is inspected.

04 / QUESTIONS

We are here to help

手伝いが必要？お問い合わせ and we will help you find the right next step.

知っておくと良い

What condition must my item be in?

Items must be unworn, undamaged, and returned with original packaging and included materials.

How do exchanges work?

お問い合わせ first so we can confirm availability and provide the correct exchange instructions.

When will I receive my refund?

After inspection, approved refunds are sent to the original payment method. Your bank may need additional processing time.

ヘルプが必要？

Let us make it simple.

Send us your order details and we will help you understand the best option.

お問い合わせ

Keep whatぴったりな感觉。

Clear guidance,no guesswork.