RETURNS & EXCHANGES

Keep what
맞는 느낌이 듭니다.

We want your GemMaura piece to feel personal from the moment it arrives. If it is not right, we are here to help.

Read the policy

우리의 약속

A simple, thoughtful process for pieces that need a different ending.

여기서 시작

Clear guidance,
no guesswork.

Review the eligibility details below, then contact us with your order number so we can guide you through the next step.

반품 대상

Within 30 days

Regular, unworn items may be returned within 30 days of delivery when they are in original condition and packaging.

맞춤 제작 pieces

Made especially for you

맞춤 제작, engraved, or photo-customized pieces are generally final sale because they are created uniquely for your order.

Ask before ordering

과정

3단계
to resolve it.

We keep the process clear and responsive from your first message to the final update.

01 / 문의하기

Send us the details

Share your order number, item, and reason for the return through our contact page.

02 / 리뷰

Wait for approval

We will confirm eligibility and send the return instructions before you ship anything.

03 / 완료

Pack and send

Use the instructions we provide. Refunds are issued after the returned item is inspected.

04 / QUESTIONS

We are here to help

도움이 필요합니까？ 문의하기 and we will help you find the right next step.

알아두면 좋은

What condition must my item be in?

Items must be unworn, undamaged, and returned with original packaging and included materials.

How do exchanges work?

문의하기 first so we can confirm availability and provide the correct exchange instructions.

When will I receive my refund?

After inspection, approved refunds are sent to the original payment method. Your bank may need additional processing time.

도움이 필요합니까？

Let us make it simple.

Send us your order details and we will help you understand the best option.

문의하기

Keep what맞는 느낌이 듭니다.

Clear guidance,no guesswork.